Contact
We answer our own support.
One inbox for everything — support, sales, billing, enterprise, security, privacy, legal or press — answered by the people who build ReVidGen. We don’t hide behind a chatbot, and we aim to respond within one business day.
Choose a topic
Reach the people who can actually help.
Everything goes to support@revidgen.com. Pick a topic and your email opens with the subject filled in, so it reaches the right person first.
Customer support
Help with your account, renders, exports, or any feature inside the ReVidGen studio.
Subject: Support
Within 1 business day
Sales & enterprise
Volume pricing, custom credit packages, agreed turnaround terms and bespoke onboarding.
Subject: Sales
Same business day
Billing & refunds
Questions about invoices, credit packs, plan changes or refund eligibility.
Subject: Billing
1–2 business days
Security & abuse
Report a security issue, account compromise, or violation of our Acceptable Use Policy.
Subject: Security report
Within 24 hours
More topics
Press, legal, privacy and partnerships.
Press & media
Subject: Press
Interviews, quotes, brand assets, and product reviews.
Legal
Subject: Legal
Terms questions, copyright notices, and formal correspondence.
Privacy
Subject: Privacy request
Data subject requests, GDPR enquiries, and biometric-data deletion.
Partnerships
Subject: Partnership
Integrations, co-marketing, agency programs and resellers.
Business hours
Monday – Friday, 10:00 – 19:00 PKT (Pakistan Standard Time, UTC+5). We monitor priority channels outside of business hours; expect a response on the next business day for everything else.
Where we are
ReVidGen is a product of Ennovaq (SMC-Private) Limited (CUIN 0352959), a company registered in Pakistan. We work asynchronously across time zones and serve customers worldwide. For postal correspondence, please email support@revidgen.com for an address.
FAQ
Before you write to us…
How fast do you respond to support emails?+
We aim to reply to customer support within one business day. Sales, security and abuse reports are normally answered the same business day. Billing and refund requests are typically actioned within one to two business days.
Can I reach you on WhatsApp?+
Yes. Our general WhatsApp line is +92 304 7036143. WhatsApp is the fastest channel for sales conversations and time-sensitive enterprise enquiries.
Where is ReVidGen based?+
ReVidGen is a product of Ennovaq (SMC-Private) Limited, a company registered in Pakistan. We work asynchronously across time zones and serve customers worldwide.
I need to delete an avatar photo or voice clone immediately. What do I do?+
You can delete most assets directly from the studio Library. For urgent privacy requests — including biometric data removal under GDPR — email support@revidgen.com with the subject "Urgent deletion" and we will action it as a priority.
I want to license ReVidGen for an entire organisation. Who do I speak to?+
Email support@revidgen.com or message us on WhatsApp. We will set up a 30-minute call to scope your volume, SLA requirements, integration needs and security review process.